Return and Exchange Policy

At Steadyframe Health, we are committed to ensuring customer satisfaction with every purchase of our home health equipment. Please review the following guidelines regarding returns and exchanges to ensure a smooth and transparent process.

Exchanges

If the item you purchased is not as described in its product listing, you may request an exchange. Exchanges are available under the following conditions:

1. Request Period: Exchange requests must be made within 10 days of receiving the product.
2. Condition: The item must be in its original condition, including all packaging and accessories, to be eligible for an exchange.
3. Shipping Costs: Customer will cover shipping costs for the return and replacement of items not as described.

Returns

We offer returns on unused items under the following conditions:

1. Timeframe: Returns are accepted within 10 days of the delivery date.
2. Condition: Items must be unused, in their original packaging, and include all manuals, accessories, and components.
3. Refund Method: Refunds will be issued in the original payment method, minus any shipping costs, within 5-7 business days after the returned item has been received and inspected.
4. Return Shipping: Customers are responsible for the return shipping costs unless the item was received damaged or incorrect.

Non-Returnable Items

For health and safety reasons, certain products are not eligible for return or exchange, including:

• Used home health equipment.
• Opened or used medical devices.
• Any product labeled as “Final Sale” at the time of purchase.

How to Initiate a Return or Exchange

1. Contact our customer service team at [contact information] with your order number and details of your request.
2. Our team will provide you with return or exchange instructions and assist with any questions.

Restocking Fee

A restocking fee of 15% may apply to certain returned items, depending on the condition of the returned product.

Damaged or Defective Items

If your item arrives damaged or is defective, please contact us within 48 hours of delivery to arrange for a replacement or refund. We may request photo documentation of the issue to expedite the process.

Thank you for shopping with Steadyframe Health! We are here to assist with any concerns and ensure that you are fully satisfied with your purchase.